Credit Card Terminal (FIIT POS) - Terminal Isn't Working

**Please note this is for Open Edge terminals only

If your credit card terminal is not functioning it is likely due to a hardware issue or due to an issue with a faulty cable/loose connection. In order to troubleshoot this please follow the steps below.

Step 1: Ensure that there are no loose cables anywhere.

a) Make sure the USB hub is properly connected to the Surface Pro. 

b) Make sure that the credit card terminal is properly connected to the USB Hub. 

Step 2: Please contact our support team (support@fiitpos.com) to rule out the it is not an issue of a faulty USB hub. 

Step 3: If the issue persists please contact OpenEdge 

Once you have ruled out that there is any sort of connection issue, please reach out to your OpenEdge representative as the issue is likely related to hardware and some sort of troubleshooting may be required on their end. Their support email is: support@openedgepay.com. 

However, we recommend you connect directly with your account manager.