Credit Card Terminal (FIIT POS) - Credit Card Machine Not Working
Please follow each of the troubleshooting steps below until the issue is solved. After you complete each step please try a test transaction to check if the problem is resolved.
Step 1: Reopen the station
a) End the current shift by clicking on the End Shift button in the top right hand corner.
b) Follow the on screen instructions to end the shift
c) Reopen your station by selecting the correct: location, station, service period, and cash drawer starting balance.
Step 2a: Find the IP Address of the terminal. This step differs based on the model of terminal you have, please follow the instructions based on your terminal model.
Clover
- Click on all four corners of the screen at the same time to exit transaction mode.
- On the Clover device you will need to find the Network Pay Display app. If you are in "Transaction Mode" (the school: branding, name, or logo should be) you can see the n click on all four corners of the screen at the same time to exit it.
- Look for the "Network Pay" app, it may be located on the second page. If you do not see the Network pay app, please install it.
- Note: you MUST be logged in to the Clover with admin permissions to be able to install the app from the app market. If you don't see the “More Tools” or “App Marketplace” app, it's because you are logged in as a user without sufficient permissions.
- Download steps:
- Click on the More Tools or App Marketplace icon
- In the search bar type in “Secure Network Pay Display”
- Download the app and complete the steps above.
- Open the Network Pay app and click on the menu button (three horizontal lines) in the top left hand corner, once the menu expands press “Settings”.
- Make sure that the server port says “5555”, if it doesn’t say this click on it and type in 5555.
- Scroll to the bottom of the page, the IP address will be displayed here. Write it down.
- Press the back button at the bottom of the page to return to the previous screen. Once on the original screen of the Network Pay app press Start, your school's: branding, name, or logo should appear.
iPP320
a) Press the [.,#*] button
b) Click on Misc Options (9)
c) Press 1 for Semi - Integrated
d) Select Communication Type (2)
e) Select Ethernet (4)
f) The Terminal Port # will be shown at the bottom of the screen, the IP address will be shown at the top of the screen above the "Enter Terminal Port" text. Write it down.
g) If the port number is not shown please enter 5555.
Note: The default login credentials are usually one of the options below:
Admin Name: 1
Admin Password:
1234567F
or
12345677F
or
123456F
Important: If IP address is 0.0.0.0 there is no ethernet connection which could be for one of three reasons:
1. Your ethernet cable is not connected properly to the terminal, ethernet port, or both.
2. Your ethernet cable is faulty, replacing the cable would solve the issue.
3. There is no internet coming from the ethernet port, in this case you would need to contact your internet service provider.
Step 2b: Ensure that the IP address of the terminal matches what is displayed in FIIT
- Go to the home screen of FIIT and select Locations
- Click on the second calculator like button (Edit POS Stations), that is across from the location you wish to edit.
- Click on the POS station in question
- Enter IP Address that you found in step 1. Note: do not change the terminal type or port number, simply adjust the IP address.
- Click on Edit POS Station when done to save the changes
**Please note this is for Open Edge terminals only
If your credit card terminal is not functioning it is likely due to a hardware issue or due to an issue with a faulty cable/loose connection. In order to troubleshoot this please follow the steps below.
Step 1: Ensure that there are no loose cables anywhere.
a) Make sure the USB hub is properly connected to the Surface Pro.
b) Make sure that the credit card terminal is properly connected to the USB Hub.
Step 2: Please contact our support team (support@fiitpos.com) to rule out the it is not an issue of a faulty USB hub.
Step 3: If the issue persists please contact OpenEdge
Once you have ruled out that there is any sort of connection issue, please reach out to your OpenEdge representative as the issue is likely related to hardware and some sort of troubleshooting may be required on their end. Their support email is: support@openedgepay.com.
However, we recommend you connect directly with your account manager.