Printer (FIIT POS) - Setting Up a Printer

Below are the instructions for setting up a Star Micronics TSP650 Webprint printer with FIIT.

Please note that you must use the actual FIIT app when attempting to use the hardware. It will not work if you try and activate the hardware by doing transactions on the browser through the Lucova website.

Step 1: Plug in and Set Up the Hardware

Please follow the manufacturer’s setup instructions that come in the package. Make sure that the printer is plugged into the power outlet, and make sure it is switched on and that there is paper in the device. Follow the manufacturer’s guide to make sure the paper is inserted correctly. Please make sure the ethernet cable is securely plugged into both the printer and internet source. Lastly, ensure that the cash drawer cable is securely plugged into the printer.

Step 2: Obtain the printer network information, this will be used to input into FIIT in the next step.

Ensure the printer is off. Press and hold the print button, while holding the print button, turn on the printer.
Release the print button.

The printer should be printing at this point. The IP address will also be shown on this paper, make sure to note down this address as it will be used later when configuring the POS. A static IP address is strongly recommended to ensure this IP address does not change. If IP address is 0.0.0.0 there is no ethernet connection which could be for one of three reasons:

1. Your ethernet cable is not connected properly to the terminal, ethernet port, or both.

2. Your ethernet cable is faulty, replacing the cable would solve the issue.

3. There is no internet coming from the ethernet port, in this case you would need to contact your internet service provider.

Step 3: Configure printer to station in FIIT

Log into FIIT
Select Locations
Click on the second calculator like button (Edit POS Stations), that is across from the location you wish to edit.
Click on the POS station in question
Input the printer IP address found in step 2, the port number will be always port 80.

Press Edit POS Station to save the changes once you input the details
PLEASE REPEAT THIS STEP FOR EACH STATION. EACH PRINTER MUST BE CONFIGURED TO A SPECIFIC SURFACE PRO

Step 4: Ensure the proxy is turned on.

In order to enable your printer with Nōwn the proxy needs to be turned on. Please find the instructions here to do this.

If your printer still doesn't work please refer to the troubleshooting steps here.