About - The Book of Nōwn - FIIT: Everything you need to be successful
Imagine having to remember how every single part of a piece of software works. Doesn't sound like much fun does it!? We sympathize with you and in order to make sure everything goes smoothly we have put together this document that will link to every single thing you need to know. That's right, one document, for any questions you may have!
Troubleshooting
- An item is not showing on the mobile app
- Kitchen tickets are not printing for an item!
- The POS is acting funky! It's slow, names are not appearing on the right hand side or are appearing more than once.
- My printer isn't working!
- My cash drawer isn't working!
- My POS is showing a black screen with a spinning wheel!
- My credit card terminal isn't working! If you have a Clover terminal (white and fancy looking) click here, if you have an iPP320 (older and scary looking) click here.
- How do I tell if I have a poor internet connection?
Operations
- How do I open the store for the day?
- How do I close the store for the day?
- How do I switch menu periods?
- Viewing all your mobile orders in one dashboard
- Increase the speed at which your mobile orders come in
- Did an item run out of stock during a shift? Mark items as unavailable on the fly
Nōwn FIIT Workflows
- How do I do a meal plan transaction on Nōwn?
- How do I do a quick charge transaction on Nōwn?
- How do I set up quick charge?
- Can I look up a patron by their meal card number? Yes!
- I'm confused about the difference between Nōwn and FIIT, what does each one do?
Mobile App
- How do I get set up for mobile ordering, what do I need to do?
- How to get a menu to show on the "What's on the Menu" tab in the mobile app?
- I want to change the order of items or categories on the mobile app, what do I do?
- How can students pay for mobile orders with meal units?
Menus
- How do I set up my menu?
- How do I set items as meal exchange enabled?
- What in the world is the difference between meal exchange and meal equivalency? English please!
Imports
- What the heck is a patron import and why do I need to do one!?
- How do I do an import?
- How would the IT team do an import?
- How do I transition meal plans at the end of semesters?
- What do I do with students who have graduated!?
Meal plans and Service Periods
- What is the difference between a menu period and a service period?
- Setting up menu periods
- Creating or editing a meal plan
Reports
New Hardware Set Up